Privacy Policy

1. Introduction

the8.ai labs ("the8.ai", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at the8.ai, use our platform, or interact with our services. By accessing or using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect information about you in a variety of ways, including:

Personal Data: When you register for an account, request a demo, or contact us, we may collect personally identifiable information such as your name, email address, phone number, company name, job title, and billing information.

Usage Data: We automatically collect information about how you access and use our platform, including your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and the date and time of your visit.

Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. Please refer to our Cookie Policy for more details.

Business Contact Data: Our platform provides access to publicly available business contact information. This data is sourced from public records, company websites, professional networking sites, and other legitimate public sources.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our services
• To process transactions and send related information, including purchase confirmations and invoices
• To send administrative information, such as updates, security alerts, and support messages
• To respond to your comments, questions, and requests, and provide customer service
• To communicate with you about products, services, offers, and events, and provide news and information we think will be of interest to you
• To monitor and analyze trends, usage, and activities in connection with our services
• To detect, investigate, and prevent fraudulent transactions and other illegal activities
• To personalize and improve our services and provide content and features that match your profile and interests
• To comply with legal obligations

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data concerned and the context in which we collect it. We process your personal data based on:

• Contractual necessity: Processing is necessary to fulfill our contract with you or to take steps at your request before entering into a contract.
• Legitimate interests: Processing is necessary for our legitimate business interests, such as improving our services, marketing, and fraud prevention, provided these interests are not overridden by your rights.
• Consent: Where you have given us specific consent to process your data for a particular purpose.
• Legal obligation: Processing is necessary to comply with a legal obligation.

5. Sharing Your Information

We may share your information in the following situations:

• Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing.
• Business Transfers: We may share or transfer your information in connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy.
• Legal Requirements: We may disclose your information where required by law, in response to legal proceedings, or to protect the rights, property, or safety of the8.ai, our users, or others.
• With Your Consent: We may share your information for any other purpose with your consent.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we will securely delete or anonymize it.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure data storage, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: You have the right to request access to the personal data we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal data.
• Deletion: You have the right to request that we delete your personal data, subject to certain exceptions.
• Portability: You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Objection: You have the right to object to our processing of your personal data for direct marketing purposes.
• Restriction: You have the right to request that we restrict the processing of your personal data under certain circumstances.

To exercise any of these rights, please contact us at support@the8.ai.

9. Third-Party Links

Our website may contain links to third-party websites and services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policy of every site you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: